FREQUENTLY
ASKED QUESTIONS

Have a question? Here are the answers to some of the more common questions we get asked

WE’RE HERE TO HELP ANSWER YOUR QUESTIONS

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. What is your make-up policy?

A.

We offer 2 options if you miss a lesson:

Option 1: A “Make-up Moolah” pass which allows you to attend five family swims for free.

Option 2: We want your child to be able to get their lesson in and for this reason we will offer 2 make-up classes per swimmer per semester. Please honor the spirit of this privilege and use it only for illness or an occasional special event.

  • A swimmer must be actively enrolled in weekly lessons to schedule a make-up class.
  • Make-up classes must be scheduled 7 days in advance.
  • Makeups are limited and are available on a first-come-first-serve basis.
  • Your current teacher may not be available for the makeup class.
  • Make-up lessons have no cash value and are non-transferrable to other swimmers or sessions. If unused, they expire at the end of the semester.

It is imperative that you attend your scheduled make up. We do not offer make ups for make up classes.

Q. What is the water temperature?

A.

Our indoor pools are kept at 89-90 degrees year round.

Q. Why does Miller not teach with floatation devices?

A.

At Miller, we believe that floatation devices give children and parent’s a false sense of security. We encourage the children to feel the water and to recognize how it affects and moves their body. The floatation devices allow the children to swim in a more vertical body position and do not allow children to discover their natural buoyancy.

Q. What if my child is not potty trained?

A.

All children not potty-trained are required to use a reusable swim diaper. Per the Health Department children must wear a washable, reusable swim diaper, not disposable swim diapers or any other diaper that may dissolve in our pool. We do have the required swim diaper for sale at our facility, should your child need one.

MILLER
SWIM SCHOOL

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TESTIMONIALS

Heather

“The instructors are great with the kids and I see improvements each week.”

Larry

“My son is confident when he is in or around water, which makes us much more comfortable and confident about his safety.”

Candace

“I was sold the first lesson my son had. He looks forward to coming to class every single week!”