Miller Swim
School Swim School Policies


It is critical that you understand the Policies, Procedures, Release of Liability and Fee Agreement of our school to ensure each student has a fun, rewarding and safe experience when learning to swim.

Class Times

Each group, semi-private or private lesson is 30 minutes in length, one day per week. A class is held at the same time and day of the week, each week. Camps, Clinics and Wave class length may be different.

Tuition and Fees

Tuition is billed on a monthly basis, in advance. Tuition is billed for the upcoming month on the 25th of the current month. Once you are enrolled in classes, you will continue to be billed monthly until you notify us of your desire to withdraw from classes (see “withdrawing from lessons” below). Fees (e.g., registration fees or late withdrawal fees) and tuition for promotional bundles, camps or clinics will be billed immediately. Tuition for your first month will be prorated according to the number of classes left in the month and will be billed immediately. Tuition may differ per location. No refund for current month or month within 30 cancellation period.


There are no registration deadlines at Miller Swim School. Students registering for classes can join us at any time subject to available capacity. A $35 registration fee per child (not to exceed $50 per family per year) will be charged when your student(s) are booked in classes. This fee will be charged annually for all students to cover the cost of managing the registration and booking process. The registration fee is non-refundable and non-transferable for any reason.

Withdrawing From Lessons

School Year Cancellation Policy: We require that you notify us at least 30 days prior to the end of the month you wish to cancel, in writing should you choose to cancel lessons. For example, written cancellation for the end of December must be done BEFORE December 1st. A withdrawal notice thirty (30) days in advance of our student's last class is required without exception. If your student has not yet begun classes, please drop by or email to cancel the class(es) in which your student was enrolled (for refund information, please see below). You may notify us in person by requesting a cancellation form, or by email ( All annual school-year registration fees are nonrefundable. If you cancel class after the last day of the previous month or during the current month, no tuition will be refunded for that month. Year and semester up-front discounts will be forfeited when calculating refunds. There will be no cancellations after April 1st so all students will be able to finish the full session. Money retained on the account as a credit will not hold a spot; lessons will be canceled and will require re-enrollment to continue. You are responsible for payment for your student’s classes whether or not your student attends class until the time you notify the staff via the withdrawal form/email. Please do not rely on your student to verbally let us know he/she will no longer be attending class.

Summer Cancellation Policy: Cancellations made before the first day of class may receive a refund less the $35 cancellation fee per child/session.

Cancellations made on the first day of class or after will be eligible to receive the Makeup Moolah Passes for what they will miss as there will be no refunds or credits.


When you enroll your student in classes you are reserving a slot for your child that is in high demand. By reserving this spot you are agreeing to pay for your reserved spot independent of your child's attendance. It is your responsibility to make sure that your vacations, appointments and other activities do not interfere with the classes for which you have enrolled. Miller Swim School will offer no tuition refunds for classes missed for any reason. In addition, registration fees and late withdraw fees are non-refundable.

Methods of Payment

Electronic payments are accepted by Miller Swim School. Electronic payments include credit cards and/or debit cards. Cash accepted PRIOR to 25th of month. Credit Card MUST be on file. You are responsible for making sure your form of payment remains current. Should your form of payment lapse for any reason, your student(s) may be withdrawn from classes at the sole discretion of Miller Swim School. In some cases, third party payment arrangements will be accepted, but they will require a form of payment from the primary party to be on file and will required a third party payer agreement to be signed by the primary party.

Instructor and Class Changes

We do our best to accommodate specific instructor requests. However, specific requests for instructors are not guaranteed. Instructor substitutions, modifications and changes can occur at the sole discretion of Miller Swim School. If classes are not booked full, we reserve the right to combine classes to fill the class. We reserve the right to cancel, change your lesson day, time, or level at any time at our sole discretion.

Make-up classes

Miller Swim School offers 2 makeup lessons per student per semester


Please be on time for class. Classes begin and end at very specific times. Please arrive early enough so that your child has time to stop by the bathroom, get changed and get their equipment ready before class begins.

Moving To The Next Class Level (Ribbons)

Every student will learn skills at different rates. You should never look at another student and wonder why your child isn't learning at the same pace. Swimming is a skill that takes time, patience and plenty of practice. Therefore, students will be tested for their ribbons that signify they have mastered the skills associated with a particular class level when their instructors believe they are ready.

Changing Areas, Restrooms and Locker Rooms

If a parent wants to accompany a child in a single sex changing room, restroom or locker room, mothers of boys older than six years old and fathers of daughters older than six years old are not allowed to do so. If the parent wants to accompany the child in this situation, they must use unisex changing rooms. Locks left on lockers overnight will be cut off and the locker's contents will be bagged and placed in the lost and found.


Anyone entering the pool is required to wear appropriate swim apparel. Street clothing is not permitted. While it is not required, we highly recommend that little girls wear one-piece swimsuits.

Swim Diapers

All students under the age of three or that are not fully potty-trained are required to wear a reusable (non- disposable) swim diaper. Miller requires reusable swim diapers ONLY per health department. We do NOT allow disposable diapers of any kind.

Swim caps

Swim caps are NOT required


These will be available at the pool. You do not need your own. They are housed at each station if needed.


You must bring your own towel. Towels are not provided.


Goggles are not encouraged until intermediate levels and not allowed in our Beginner 1 class.

Watching Lessons in Dedicated Facilities

Spectators may watch from the defined viewing area during their child’s class. Spectators are not allowed in the pool area during classes except when requested by the instructor or during the designated time for Herbie Highlight Week. A parent/guardian must remain at the facility during lessons. If you have questions or requests for your instructor, you may ask during the designated time at Herbie Highlight Week or leave a note at the front desk for them.

Food and Snacks

GLASS IS NEVER ALLOWED ON THE POOL DECK. To keep the pool area clean, food and drink are not allowed in the pool area at any time. The only exception to this is bottled water. PLEASE try not to feed your child for two hours prior to their lesson, especially milk products. Even during the easiest day in the pool a child will swallow air & water during their lesson. If this does (and it often will) cause them to spit up in the pool, we will quickly clean up what we can and let the pool filtration system will take care of the rest. If or when they spit up, please stay back and let us take care of it. If you stay calm, chances are your child will stay calm. You are strongly encouraged to give your child a snack after they leave the pool. Rules on bringing food into pool area may vary by location.

Crying Children

An upset child will calm much quicker when they realize they must focus on the instructor and Mom or Dad will return when they stop crying. Unless requested by the instructor, please stay in observation room or out of sight.